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Service Center

Service Center

ZEISS Russia & CIS Service Center is a qualified service maintenance and equipment modernization by a team of professional engineers.

We offer services on a contract basis: consulting, preventive maintenance, long term service maintenance and solution of applied tasks, related to scientific researches and production purposes.

Our team consists of 55 engineers certified by manufacturers:

Installation

And recommendations for placement preparation

Customization

Equipment testing and customization for user tasks

Instruction

Instructing on operations and maintenance

Technical maintenance

Diagnostics, preventive and scheduled works

Modernization

Equipment enhancement

Remote support

Telephone and on-line consultations

Repair works

Setting and replacement of spare parts

Dismantling

And consultations on the write-off

Service packages

GENERAL

GENERAL service package is a one-time performance of any works on installation, technical support, modernization and repair of the equipment.

No prepayment and agreement conclusion are required

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LIGHT

LIGHT service package is a framework agreement on service maintenance for prompt issues resolution. Ensures point solution of any problem related to the equipment operation.
No prepayment is required.

Payment upon the works executed
A 5% discount for spare parts, expendables and component parts

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STANDARD

STANDARD service package is a preventive maintenance at a fixed priced. Is carried out under the rules of production factory, once or twice a year — depending on specific character and intensity of equipment operation.

Fixed annual payment
A 7% discount for spare parts, expendables and component parts.
A 10% discount for the replacement of spare parts
Regular maintenance: cleaning, calibration, update of data bases

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OPTIMUM

OPTIMUM service package is a remote technical support, diagnostics and equipment preventive maintenance with the replacement of expendables and spare parts. Is carried out under the rules of production factory.

Fixed annual payment
Full diagnostics of equipment
Remote technical support and specialist consultations
Scheduled maintenance
A 10% discount for spare parts, expendables and component parts
A 15% discount for the replacement of spare parts

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WARRANTY

WARRANTY service package is a full prolongation of factory warranty period for the equipment in operation for no more than three years. Includes equipment diagnostics, software update, full technical maintenance, procurement and replacement of any expendables and spare parts.

Fixed annual payment
Fast reception of spare parts from the warehouses in the Russian Federation and Germany
Remote technical support and specialist consultations
Software update

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